We have very few returns and that is because of our dedicated team that create these amazing fake designer bags. They are so authentic looking even store assistants in the luxury boutiques can't tell if they are real or fake bags, so it is highly unlikely you'll choose to return any item purchased from us due to a quality issue.
However after purchasing your knockoff bag, if you are not completely satisfied with your replica bag you can return it to us, but please note it must not have been used. It will also need to be in its original packaging.
We allow up to 14 days to request a return.
You can also choose to return an item simply because you have changed your mind, but in this circumstance you will be required to pay the return postage fee and there will also be a admin charge of $30. If however the item is to be returned because of a quality problem then we will take care of any postage fees and there will be no admin charge.
With all items being returned because of a quality issue it helps us greatly to see photos of the defects, therefore we request you send photos when returning an item. These photos can be submitted to one of our staff along with the following:
- Full name
- Email address
- Shipping address
- Order number
- When the order was made
- When the order was received
Photos can quickly speed up the defect validation process, which means which can ship you a new item quicker. Once an item has been labelled as defective a RMA number will be sent to you. Upon receiving this number you will be able to send back the item to us. Any returns without the RAM number will not be validated.
The return shipping cost will be paid for by you but once the item has been received we will reimburse you the cost. We advise you to use a reputable company when returning any item to us so that you can track the process. As soon as we receive the return a new replacement item will be sent out to you, along with a new tracking number.
The BagHeaven.cn Team